Deleting your Mathieu Coaching account
Applies to the app Mathieu Coaching (iOS and Android), the coaching app of Mathieu Coaching, offered and operated by AHAM, Lisdodde 59, 4823 MB Breda, the Netherlands, Dutch Chamber of Commerce (KvK) 83894527.
This is a translation for convenience. The Dutch version is the binding one; if the two differ, the Dutch text applies. Nederlandse versie.
Do you want to stop using Mathieu Coaching and have all your data deleted? You can do that at any time, and you do not have to give a reason. Below you can read how it works, exactly what is deleted and what we are legally required to keep for a while.
Not sure yet? You can also cancel your subscription or pause it for 4 weeks and keep your account. Then you keep your progress and can continue later without losing anything. How that works is explained on the support page.
1
How to request deletion
Option A — in the app (immediate)
- 1Open the Mathieu Coaching app and log in.
- 2Go to Settings → Privacy & data.
- 3Tap Delete my account and confirm twice.
Your account and all your data are deleted immediately and permanently, and a running subscription is stopped at the same time. You are logged out automatically.
Option B — by email (within 30 days)
Can you no longer log in, or would you rather not do it yourself? Then send an email to anton.hulshof6@outlook.com with the subject "Delete account", from the email address of your account. That way we know for sure the request comes from you; if you email from a different address, we first ask you to confirm that it is you.
We process your request within 30 days, usually much faster, and send you a confirmation as soon as it is done. Prefer to call? You can, on +31 6 22851502; we always confirm the deletion itself by email.
2
What is deleted
On deletion we erase everything linked to you:
- ·Your account: name, email address, password hash, language choice and all your login sessions.
- ·Your community profile: username, avatar (the file itself is removed from our server), city or town and your visibility choice.
- ·Everything you did in the community: your posts (including the photos and before-and-after comparisons attached to them; other people's comments under them go with them), your comments on other people's posts, the respect you gave, who you followed, who you blocked and your notifications in the bell. A report you made about someone else's post is kept without your name.
- ·Your notifications on your phone: the push token of your device and your notification preferences. After deletion we send nothing more.
- ·Your intake and targets: your answers, calorie and macro targets and your consent record.
- ·Your training data: program enrolments, all workouts and sets, personal records and your own routines.
- ·Your food diary: all logs, own products and your water counter.
- ·Your check-ins: weight, measurements and scores.
- ·Your progress photos: the photo files themselves are removed from our server.
- ·Your subscription: a running subscription stops immediately; nothing more is charged.
After that, Mathieu no longer sees anything of you either. Deletion cannot be undone. If you want to come back later, you start with a new account and a new intake.
3
What is kept — and for how long
- ·Payment and invoice data: 7 years. The Dutch Tax Administration (Belastingdienst) requires us to keep payments for seven years (statutory tax retention obligation). In our own records we unlink those payments from your account on deletion: only amounts, dates, invoice numbers and the status remain, without your name. In the Stripe account of AHAM, the invoices with your name and email address are kept for 7 years. This data contains no health data.
- ·Your email to us (with option B): we keep it only as long as needed to handle your request and to be able to show that we did so.
- ·Technical logs with, for example, an IP address and a time: briefly, only for security and troubleshooting, and not linked to your name.
- ·Backups of the database: 14 days at most, only for recovery after a failure. After that your data is gone there too.
More about retention periods, your rights and how to have only your health data deleted without closing your account is in the privacy policy.
4
Only remove part of it?
- ·Only your progress photos: delete them one by one in the app. The file is then gone immediately. Your account remains.
- ·Only your health data (height, weight and activity from the intake, your weight and measurements from check-ins, your food diary and your photos; your check-in moments with well-being scores remain): withdraw your consent via Settings → Privacy & data → "Withdraw consent". We then delete that data; your workouts, your profile and your account keep working.
- ·Only invisible to other members: under Settings → Edit profile, set your profile to not visible. Then no member can see you any more.
- ·Only stop paying: cancel your subscription via Settings → Membership. You keep access until the end of your paid period and your data is kept for another 90 days after that, so you can come back without losing anything.
5
Contact
Reach us
- ·Email: anton.hulshof6@outlook.com (subject: "Delete account")
- ·Phone: +31 6 22851502
- ·AHAM, Lisdodde 59, 4823 MB Breda, the Netherlands
- ·Dutch Chamber of Commerce (KvK) number: 83894527 · VAT ID [AHAM – btw-id]